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Return Policy

At Wenzi Studio, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied with your purchase.

Return Window: You may return most new, unopened items within 30 days of delivery for a full refund.

Conditions for Returns:

• Items must be returned in the original packaging.
• Items must be accompanied by the receipt or proof of purchase.
• You are responsible for return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.).

Non-Returnable Items: Please note that certain items are non-returnable, including:

• Customized products
• Gift cards

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at lws1568@gmail.com

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the address provided above.

Shipping: To return your product, you should mail your product to our designated return address. You will be responsible for paying for your own shipping costs for returning your item.

For any further assistance with your return, please don't hesitate to reach out to our customer support team. We’re here to help!

Wenzi reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.